Updated
Rainbow Riches Casino Terms & Conditions
About these terms and who we are
These Terms & Conditions form the agreement between you and us when you register, deposit or play at Rainbow Riches Casino. Please read them carefully. By opening an account you accept everything set out here.
Rainbow Riches Casino is operated by Gamesys Operations Limited. We hold an operating licence from the UK Gambling Commission under licence number 38905. Our platform has been running since 2019, and all play is offered in pounds sterling (GBP). Where any term is unclear, our customer support team can help.
Who may open an account
You must be at least 18 years old. That is a legal requirement, not a guideline, and we verify age before any winnings are paid. Underage gambling is an offence, and any account found to belong to a minor will be closed with stakes refunded and winnings voided.
You must also be a resident of the United Kingdom and accessing our site from a place where online gambling is lawful. Are you using someone else's identity or a VPN to mask your location? Then you may not use our services. One person, one account — that is the rule. Duplicate accounts, or accounts opened on behalf of another person, may be suspended, and we reserve the right to void related bonuses and winnings.
Fair play, prohibited conduct and account closure
Our games use certified random number generators, and results cannot be influenced. The following are strictly forbidden: collusion, use of automated software or bots, exploiting software faults, chargeback abuse, and providing false registration details. Breaking these rules may lead to suspension, confiscation of winnings and a report to the relevant authorities.
You may close your account at any time by contacting us, and we encourage the tools on our responsible gambling page — deposit limits, time-outs and self-exclusion. If an account shows no login or transaction for a long period we may treat it as dormant and apply an administrative fee in line with our published policy; we will always try to return any remaining balance to you first.
Bonuses and wagering
From time to time we offer promotions such as our "Play £10, Get 30 Free Spins" welcome deal. Each promotion has its own rules — qualifying deposit, eligible games, maximum bet and expiry — which appear alongside the offer and apply in addition to these terms.
Our welcome free spins carry no wagering requirement and are credited on Rainbow Riches Pick N Mix at a 1p coin size across 10 lines, expiring 30 days after your deposit. Invitation-only reward features reset weekly, and you will be opted out automatically if you place no wagers for 28 days. We may withdraw an offer, or exclude a player, where we reasonably suspect bonus abuse such as low-risk betting patterns designed solely to clear funds.
Liability, complaints and governing terms
We provide our services with reasonable care, but we do not accept liability for losses arising from factors outside our reasonable control, such as connection failures or your own breach of these terms. Nothing here limits any liability that cannot lawfully be excluded.
Have a complaint? Contact support first — most issues are resolved quickly. If we cannot agree, you may escalate to our independent alternative dispute resolution provider, and you retain the right to refer matters to the UK Gambling Commission. How we handle your personal data is explained in our privacy policy. These terms are governed by the laws of England and Wales. We may update them to reflect legal, regulatory or operational changes, and material revisions will be notified to you; continued play means you accept the current version.
Deposits, withdrawals and identity checks
The minimum deposit is £10. We accept Visa, Mastercard, Apple Pay, PayPal and bank transfer, and funds must come from an account held in your own name. Deposits from third-party cards or wallets will be declined or reversed.
Before we release a withdrawal we carry out Know Your Customer (KYC) checks as required by our licence. We may ask for proof of identity, address and ownership of your payment method. These checks protect you and help us meet anti-money-laundering obligations. The minimum withdrawal is £10. Approved payouts are usually processed within 4 to 24 hours, though your bank or wallet provider may add further time. We do not charge a fee for withdrawals.